Portfolio sample: NHS transport services tender writing

Portfolio sample: NHS transport services tender writing
(Example extract for a fictional company, MedTrans Logistics Ltd)

Executive overview
MedTrans Logistics Ltd is a specialist provider of medical transport services, supporting NHS trusts for more than a decade. The company operates a fully compliant, GDP-validated fleet and holds ISO 9001 and ISO 14001 certification. Its service model prioritises patient safety, sample integrity and reliability, and the company currently achieves an on-time performance rate of 99.5%.

Service delivery approach
MedTrans provides scheduled and on-demand services across hospitals, GP surgeries and community sites. All vehicles are fitted with calibrated, temperature-controlled units, real-time GPS tracking and electronic proof of delivery. Consignments are handled under a secure chain-of-custody process aligned with Medicines and Healthcare products Regulatory Agency and ADR regulations.
The operations centre provides 24/7 monitoring, allowing rapid incident response, real-time route planning and clear communication with NHS teams.

Quality and governance
The quality management system is based on ISO 9001 principles, with standard operating procedures, internal audits, and a process for corrective and preventive action. Key performance indicators include punctuality, temperature compliance, incident resolution and customer satisfaction, which are reviewed monthly with NHS partners.
Risk management covers cold-chain integrity, vehicle redundancy, data protection and emergency response. This is supported by a business continuity plan aligned with NHS resilience standards.

Workforce competency
All couriers receive mandatory training in good distribution practice, UN 3373 regulations, safeguarding, infection control and data protection. Competence is assessed annually to ensure safe and compliant service delivery.

Sustainability and social value
MedTrans supports the NHS net zero programme through fleet electrification, reduced mileage via route optimisation and transparent carbon reporting. Social value commitments include local recruitment, apprenticeships and paying the real living wage.

Outcome
This concise, structured approach demonstrates the company’s capability, compliance and alignment with NHS priorities. It also shows method-statement formatting and technical accuracy suitable for healthcare transport bids.